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TERMS OF USE

GENERAL TERMS

The webpage www.melittaofficial.com  (hereinafter the “website”) includes an electronic shop, which is the online presence of the company under the name “VASILIKI GRAMMENOU S.P.” and the trade name “MELITTA” (hereinafter the “Company”). The company's office is located in 25, Thasou street,15344 Gerakas, Athens, Greece.

Please read carefully through these Terms, prior to using this website.

A. SCOPE OF THE TERMS AND CONDITIONS OF USE

The present terms fully comply with the current European and Greek legislation; users acknowledge the company’s right to modify any provisions of the present terms to the extent that such modification would neither affect legally binding obligations of either party nor affect any accomplished situations. The customer is responsible to check periodically the present terms and conditions and he/she is exclusively responsible in reference to the use of the website.

The customers of this webpage acknowledge that they have read the present terms, agree with them and undertake to comply with them. The terms and conditions of the present website set the terms of use of our website and our services and the terms of the sale agreement which is concluded between the customer and “MELITTA”. Every www. melittaofficial.com customer is assumed that with the subscription / use/ visit of the website fully acknowledge the present terms; and waives its claims emerging by his visit to the website or transaction with “MELITTA”. Any customer who does not agree with these terms should abstain from the use of the website and subsequently any transaction. The use of the website www.melittaofficial.com, the subscription and the transaction (submission of order) implies the acceptance of the present terms and the conclusion of a sale agreement with the present terms. “MELITTA” reserves the right to suspend temporarily or permanently all of its services without notice in its sole discretion.

B. PERSONAL DATA PROTECTION

In order to perform any transaction through the “MELITTA” e-shop and to make any order of the company’s products, you will be asked to provide some personal data. With the use of the website you provide your explicit consent to “MELITTA” to process the relevant personal data and you declare that all the information are true and accurate.

When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you do not give us all of the information that we need, we may not be able to complete your order.

Our company shall process the above data in accordance with Persona Data Protection laws as applicable in Greece, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.

Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.

C. SECURITY

The www.melittaofficial.com website uses the SSL protocol and redirects to the designated Bank’s safe online business transactions webpage. In this way, all credit card information is encrypted so that it may not be read or changed while transferred in the Internet.

SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

We note that we cannot guarantee the complete prevention of the use of your information by unauthorized third parties and we will not be liable for any damages or losses (direct or indirect) of a customer whose card is being used illegally or used in an unauthorized manner.

Furthermore, “MELITTA” is not responsible for any damage that may be caused to your computer by viruses, worms, spyware, or the like during your connection to our website. Please make sure you have an anti-virus program, firewalls, and that your other computer protection programs are up to date.

D. ITEM TO BE SOLD

Product features and other details are available online and you can find any related information by following the search guide provided in our websites and by clicking on the name of the relevant product.

“MELITTA” makes every effort to present the products of the website in the most accurate way possible. In some cases the information on our website may contain inaccuracies or incomplete information. We reserve the right to correct any mistakes or to update the website anytime without prior notification. Given the nature of products’ presentation on our website and the different types of visual aspect, the colors and fabrics presented on the website may differ slightly from those of the actual product. If the product does not meet your expectations, you can return it to us in accordance with the terms set herein.

E. ORDER OF PRODUCTS

Making an order through the e-shop signifies that you enter into a distance sale agreement, which is governed by the legal framework of Law 2251/1994 about Consumer’s Protection, as applied.

You may enter into a valid order through our e-shop provided that you are a legally capable person according to the Greek Civil Code (which means you are eighteen years of age or older and you are not placed under judicial guardianship regarding the entering into sales agreements). Representatives of legal entities may also place orders; “MELITTA” reserves the right to claim the price of the sale agreement or any damages/losses suffered by the sale agreement from supervisors or guardians of legally incapacitated persons.

PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:

  1. Once you have made your choice you need to fill in the online form with the necessary data in order to enter into the sale agreement.
  2. You also need to unreservedly accept the sale agreement terms and the terms of use by ticking the relevant box, as shown online to all users of our website. Accepting an order does not legally imply the conclusion of a sale agreement but an invitation of information and we reserve the right to inform you that your order can not be processed. The order ends and the sale agreement is concluded with the delivery of the ordered product to you.


All product orders are subject to availability. In the event of difficulties in supplying or exhaustion of the products in stock, we reserve the right to inform you about similar products or of products superior in quality and value, which you can order. If you do not wish to order such similar products, we will refund you in full the amount that you may have paid. To facilitate payment for those who wish to buy products from our e-shop ,  www.melittaofficial.com, we offer the following payment methods:

  1. By charging your credit/debit card. Charging of credit/debit card takes place on the date the procedure of dispatching of products begins. Our website has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control. It is important to specify necessarily a phone number and a valid e-mail address.
  2. By Paypal by choosing the relevant payment method, assuming you have a Paypal account.
  3. Cash on delivery, in collaboration with the courier service that will handle the delivery of the products to you (additional charges may apply).
  4. Via bank transfer to the company’s designated bank account, either through your bank’s e-banking procedures or by your physical visit at the local bank.

Whichever method of payment you choose, there is the option to choose either a retail receipt or an invoice. An invoice is issued to companies and freelancers, provided they fill out the following information upon their order: company name, VAT number, VAT number and profession for self-employed persons. The invoice / retail receipt will be sent with your order.

Before the completion of the order, our company informs the customer through the website about the substantial features of the product, price, quantity, transfer costs, payment method, delivery method, duration and price of the offer, if any, and the right of withdrawal within fourteen (14) days from the delivery of the product.

Upon sending of the order form, consumers receive online a copy of their order that they may save.

All prices shown under the relevant lists of each product include VAT . www.melittaofficial.com reserves the right to change prices without notice. The offers are valid until the exhaustion of the stocks.

Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, etc., for which our company shall bear no liability.

F. DELIVERY & RETURNS POLICY

Please check the website to view our Delivery & Returns

The responsibility for the products is shifted to you from the moment you or a third party that you have designated, other than the carrier, has acquired physical possession or product control. Product ownership goes into your hands either with full recovery of all amounts due in respect of products on our part, including shipping costs, or by delivery if it is later than collection.

G. CUSTOMERS OBLIGATIONS

Customers must comply with the rules and provisions of Greek, European and International Law and the relevant legislation governing telecommunications and refrain from any unlawful and abusive conduct in the course of and in connection with the website and any illegal practices. The customer is liable for any damage to him/her, due to the misuse of the website or misuse of the services offered through it. In the event that “MELITTA” is involved in any illegal action or is required to pay any compensation due to the breach of the customer’s obligations under these terms, the customer will be liable to indemnify “MELITTA” for this reason. Each customer is solely responsible for securing the confidentiality of his/her password and he/she himself/herself undertakes the risk of damage from third party access in any way to its code.

“MELITTA” is not bound to check messages, information or content posted on the website by customers and has no responsibility for such content. However, it may occasionally monitor the site's postings and may refuse, not accept and / or remove posts from the site. Customers are required not to use the website to post content or other communication that includes: (a) political or other unfair, abusive, illegal, inappropriate, false, inaccurate, threatening, abusive, vulgar, violent, defamatory content, (b) spam, chain letters, false e-mails, contests and promotional material, (c) advertisements of any type, (d) personal information (addresses, telephone numbers, etc.) messages that offer unauthorized use of material copyrighted or private information and (e) information similar or related to the above.

The website should not be used by the customers: (a) to send commercial e-mails, (b) violate any personal right or property right, (c) present false data belonging to other users (d) to counter any other person, registered user or employee of  “MELITTA” ; (e) to engage in illegal activities; (f) to collect or store personal data and information about other customers of this website for any reason, (g) to send, publish, email or otherwise transmit any content that is illegal and for any reason causes unlawful interference and damage to “MELITTA” or any third party, either infringes the confidentiality or confidentiality of any person's information, (h) to send, publish, send by e-mail or otherwise transmit any content that infringes morals, social values, minority rights; i) to send, post, post by e-mail or otherwise transmit any content for which customers have no right to broadcast under the law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of an employment relationship or covered by confidentiality agreements); (j) to send, post, email, or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, (k) to send, publish, email, or otherwise transmit any content containing software viruses or any other code, file or program designed to cause interruption, damage, destruction, of the operation of any software or computer hardware; (l) intentional or unintentional violation of applicable laws or regulations; (m) harassment by third parties in any way. In the event of post of material or content as described above, “MELITTA” has no liability and cannot be deemed to accept such content.

In addition, customers hereby agree to indemnify “MELITTA” for any legal dispute arising between them and third parties due to the content they have posted, published or otherwise transmitted via the website and in the event of inaccurate registration of data on registration or updating of their information and generally in the event of violation of the present terms of use. Any use contrary to the above further to any civil and criminal penalties will result to the deletion of this content and at the same time the deletion of the customer’s account, which violates the present terms of use, without notice.

In the event that “MELITTA” is notified that any content causes property or moral damage to a third party, it will work with any competent Authority (police, judiciary etc.) to restore any damage caused.

“MELITTA” is not in any way liable in case of communication of customers with third-party service providers advertised on the website and for any commercial transaction that may arise from their relationship.

H. INTELLECTUAL PROPERTY RIGHTS

The entire content of the site, including images, graphics, photographs, drawings, texts, products, marks, symbols, is the intellectual property of “MELITTA” and is protected by the relevant provisions of Greek, European law and international conventions. Any modification, copying, distribution, modification, configuration, transfer, sale, republication in any way of any information (in whole or in part), reproduction and retransmission, downloading or exploitation of the contents of the website in any way or by any means for commercial or other purposes is forbidden without the written permission of “MELITTA”. The appearance of such content on the website should in no way be construed as a transfer or assignment of a license or right to use it.

I. GENERAL TERMS

Assignment

This sale agreement and each and every covenant, term and condition herein is binding upon and endures to the benefit of the parties hereto and their respective successors.

The customer cannot assign this agreement in whole or in part; however “MELITTA” may assign or subcontract the sale agreement or any other of its rights to third parties at any time during its term.

Force Majeure

The failure of “MELITTA” to perform or delay in performance of any obligation under the sale agreement solely by reason of causes beyond its control, including but not limited to: acts of God, acts of government, riots, wars, civil commotions, invasions, terrorist attacks or threat of terrorist attacks, strikes, fire, explosions,  floods, natural disasters, shall not be deemed to be a breach of the sale agreement; Our performance under any Contract is deemed to be suspended for the period that any event outside our control continues but in case the cause of delay exceeds more than sixty (60) calendar days, “MELITTA” will contact you in order to terminate the sale agreement and return all the amounts paid by you.

Waiver

No waiver of any default herein by either party or any failure to enforce any rights hereunder shall be deemed to constitute a waiver of any subsequent default with respect to the same or any other provision hereof.

Severability

Should any part of this sale agreement be held unenforceable or in conflict with the applicable laws or regulations of any jurisdiction, the invalid or unenforceable part or provision shall be replaced with a provision which accomplishes, to the extent possible, the original business purpose of such part or provision in a valid and enforceable manner, and the remainder of this sale agreement shall remain binding upon the parties hereto.

Modification

The website www.melittaofficial.com reserves the right to modify or renew the present terms and conditions at its sole discretion.

Governing Law - Jurisdiction

The use of the website and the sale agreement shall be ruled and interpreted according to the laws of Greece.

All disputes arising out of or in connection with the use of the website or the sale agreement if not amicably settled, shall be submitted to the Courts of Athens.

PERSONAL DATA PROTECTION – PRIVACY STATEMENT

Respect for your personal data and privacy of these data is of our main concern. Thus we harmonize it with the rules of transparency and all the other rules and obligations imposed by the new GDPR .

WHO IS RESPONSIBLE FOR YOUR DATA

The following privacy policy reflects the policy to the company “VASILIKI GRAMMENOU S.P.” and the trade name “MELITTA” (hereinafter the “ Company”). References in the privacy policy to “MELITTA”, “we”, “our”, mean the above company registered in Greece as aforementioned in the section “general terms”. We control the ways that your personal data are collected and the purposes for which they are used by our company, being aware that your personal data are valuable so we do all our effort to protect them and allow you to have access to all your legal rights.

Our policy regulates the data of both the visitor of our website as well as our e-shop and is about the process of your personal data. If anyone does not agree with such policies, he is free to quit either our website or the e-shop.

PERSONAL DATA THAT WE COLLECT

When you access our website: www.melittaofficial.com or you subscribe to our e-mail service or register to events through specific online or offline forms, you might provide us with personal data such as your name, address, e-mail address, phone number, and gender.

The email address you might provide to subscribe to email service or register through online forms may be used to send you information, respond to inquiries, invite you to various events, inform you about special actions of our company or send you our news and similar ones.


You may withdraw your consent any time or ask your data to be deleted any time by mailing us at the following e-mail address: info@melittaofficial.com.

Web server logs are retained on a temporary basis and then are deleted from our systems.

In order to perform any transaction through the “MELITTA” e-shop and to place any order of the company’s products, you will be asked to provide some personal data which are necessary for such a transaction, your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you also ask us to issue an invoice you may be asked to give your fiscal number as well. If you do not give us all of the information that we need, we may not be able to complete your order.

We reassure you that we ask the minimum of the data required for the transaction. With the use of the website, you provide your explicit consent to “MELITTA” to process the relevant personal data in order to fulfil the placed order and you declare that all the information given, are true and accurate.

THE WAY THAT WE PROCESS YOUR PERSONAL DATA

These data are kept securely in our records as long as the transaction is in track and the period of time that is legally required for any possible review or return of the goods.

HOW AND WHY WE USE YOUR PERSONAL DATA

Our company may process your personal data for keeping records of your interests and keep you informed about offers, sales and relevant to our activities, news. We may also use them to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested, or To improve our website in order to better serve you, or To allow us to better service you in responding to your customer service requests or To administer a contest, promotion, survey or other site feature or To quickly process your transactions or To send periodic emails regarding your order or other products and services.

RIGHT TO INFORMATION, ACCESS, OPPOSE AND DELETE

With respect to your Personal Data, you retain, among other things, the rights to information, access, opt-out, and deletion ("right to be forgotten"). In this context, at any time you may revoke your consent with regard to their processing or to request their permanent deletion from the Company's records.

If you wish to withdraw your consent from all our newsletter and your consent to the use of your Personal Data for marketing, promotional products and/or services, then you can contact our Customer Service Department by e-mail at info@melittaofficial.com .

You may also at any time request that your Personal Data maintained in our records be permanently deleted, by contacting our Customer Service Department by e-mail at info@melittaofficial.com .  We will respond within thirty (30) working days of receipt of your request.

In the event of a deletion request from you:

(a) We will cease to use and make available your Personal Data (unless otherwise required or required by law).
(b) We will delete all of your Personal Data from our databases other than those contained in emails, correspondence or other documents that we may hold in order to be able to prove the terms of our contractual relationship with you or as otherwise provided by the applicable legislation.
(c) Taking into account the technology available and the cost of implementation, we will take reasonable technical and organizational measures to inform other data processors processing on our behalf your Personal Data, as specifically mentioned above, that you have requested the deletion by them (the executors processing) of any links to such data or copies or reproductions of such Personal Data.

Please note that we may need to ask you to verify your identity before proceeding with your above-mentioned request.

SECURITY OF YOUR PERSONAL DATA

We will retain your personal data for as long as we need it in order to fulfill our purposes set out in this Privacy Policy or in order to comply with the law. Our company shall process the above data in accordance with the GDPR (EU 2016/ 679) and the relevant national and EU legislation (i.e. Law 2472/1997). Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security. Our company keeps the right to amend this policy if necessary in order to be complied to the relevant legislation.

PAYMENT SECURITY

“MELITTA” has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.melittaofficial.com uses the SSL protocol to secure online business transactions. SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

DELIVERY & RETURNS

DELIVERY

Delivery within Attica takes 1-2 working days and delivery charge is 3 euros (up to 2 Kg, extra kilo 1 euro).

For the rest of Greece 2-3 working days and delivery charge is between 3.5 to 5 euros (up to 2Kg, extra kilo 1 euro).

Pay on Delivery: extra charge 1.5 euro

For international shipments, delivery and charges prices are calculated per weight and per destination.

Free delivery for all orders above 200 euros in Greece.

RETURNS POLICY

You have the right to return your order in whole or in part. The item(s) can be returned for refund within 14 days of the order’s delivery date. In order for returns to be accepted, all items must be in perfect condition with security tag, original packaging and original invoice. In this case, you shall solely bear the immediate cost of returning the product.

In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.

Earrings can not be returned.

Returns on swimwear items are accepted only if the product is fitted on top of the customer’s underwear. MELITTA reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying the order. In the case of unauthorized or non-standard returns, the purchased items will be returned to the shipping address specified in the original order.

Refunds

  • Refunds will be processed as soon as returned items undergo meticulous quality control and are being accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for the order transaction. If it was Cash On Delivery method you will receive the amount via bank transfer at the bank account designated by you. You will be asked to provide your refund payment details. Please note that the refunded amount will be reduced by the return cost as detailed below. Processing time may vary depending on the bank or credit card company.

RETURN INSTRUCTIONS

Feel free to contact us at 2111155240/6939351975 or info@melittaofficial.com  for any additional information and/or clarification you may require.

MISCELLANEOUS

1. Force majeure:

If due to force majeure (i.e. adverse weather conditions, strikes, etc.), the courier fails to deliver you the products within the set time-limit MELITTA shall not be liable for any situation arising without its fault and shall do whatever is humanly possible for your best service.

2. Modification of Terms:

The website www.melittaofficial.com reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification of or addition to the terms.

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